In healthcare insurance, the claim is central to almost all parties involved in patient care. It contains every detail of a patient’s care – the diagnosis, status codes, procedure codes, condition codes, and much more. 80% of all premiums are spent on claims’…
Not that long ago, member experience was not even a consideration for healthcare insurance organizations. Customers have more options in the marketplace resulting in greater price sensitivity and less stickiness to plans and providers. In the ever-increasing competitive landscape of the global health…
Members have more insurance choices than ever before resulting in greater sensitivity and less stickiness to plans and providers. In the ever increasing competitive landscape of the global health insurance market, payers need to offer patients the services they want and need by…